Questions and corrections are welcome.
Email Zurtex about a booking, an official-source correction or the product. To start a consultation, use the booking page. Do not email identity or veterinary documents.
help@zurtex.org
No response-time promise applies during private beta.
For a consultation
Start your booking online. If you already have a booking, include its reference in your email, not payment details or pet records.
Book my consultationFor source corrections
Include the affected country or airline and a link to the competent authority or operating carrier. Explain what appears outdated or incomplete.
Keep documents out of email
Do not attach passports, microchip records, vaccination certificates, identity documents or full itineraries. Secure uploads are not available.